Account & User Data Deletion
This Account & User Data Deletion Policy explains how users of aJourney may request deletion of their account and personal information.
aJourney is a brand operated by PT Awakening Journey Bali, a company registered in Indonesia.
This Policy applies to accounts created or used through:
ajourney.app
and, where applicable, the aJourney mobile application.
1. Requesting Account Deletion
You may request deletion of your aJourney account at any time.
To request deletion, send an email to:
Please use the subject:
Account Deletion Request
Whenever possible, send the request from the email address associated with your aJourney account.
2. Information to Include
To help us identify your account, please provide:
- Your full name;
- Email address associated with your account;
- A statement confirming that you wish to delete your aJourney account.
We may request additional information where reasonably necessary to verify that the request is being made by the legitimate account holder.
3. In-App or Website Deletion
Where an account deletion option is available directly through the aJourney website or mobile application, you may also submit your deletion request using that feature.
The availability and location of account deletion controls may change as the platform develops.
4. Google Login Users
If you registered or logged in through Google Sign-In, you may also remove aJourney’s access from your Google Account settings.
Removing Google authorization does not necessarily delete your aJourney account.
To delete the account and associated information held by aJourney, you should also submit an account deletion request through aJourney.
5. Apple Login Users
If you use Sign in with Apple, you may manage or stop using aJourney with your Apple ID through your Apple account settings.
Disconnecting Sign in with Apple does not necessarily delete all information held by aJourney.
To request deletion of your aJourney account, please follow the deletion process described on this page.
6. Facebook Login Users
If you registered or logged in through Facebook Login (Meta), you may remove aJourney from the applications and websites connected to your Meta/Facebook account.
Removing aJourney from your Facebook account does not necessarily delete the aJourney account or information previously provided to us.
To request deletion of information held by aJourney, send your request to:
7. What Happens When Your Account Is Deleted
After a valid account deletion request has been verified and processed, we will delete or anonymize personal information associated with your account that we are no longer required to retain.
This may include information such as:
- Account profile information;
- Saved preferences;
- Favorites;
- Saved content;
- Certain application activity;
- Certain account-specific information.
8. Purchased Digital Content
Deleting your account may result in permanent loss of access to:
- Purchased digital travel guides;
- Premium content;
- Membership content;
- Favorites;
- Saved travel information;
- Other account-dependent features.
If you have purchased digital products, we recommend considering this before requesting account deletion.
Account deletion does not automatically create a right to a refund for previously purchased digital products.
Any refund eligibility remains subject to our Cancellation & Refund Policy and applicable law.
9. Tour Bookings
If you have a future confirmed tour booking, please mention this in your deletion request.
Certain information may need to remain available until:
- The tour has been completed;
- The booking has been cancelled;
- Refund obligations have been resolved;
- Relevant contractual obligations have ended.
If necessary, we may contact you regarding the outstanding booking before completing the full deletion process.
10. Information We May Need to Retain
Account deletion does not necessarily mean that every record relating to a customer can legally or operationally be deleted immediately.
We may retain certain information where reasonably necessary or legally required for purposes such as:
- Accounting;
- Tax compliance;
- Financial reporting;
- Payment records;
- Transaction records;
- Refund records;
- Fraud prevention;
- Chargeback disputes;
- Legal claims;
- Regulatory requirements;
- Enforcement of our agreements.
Such information will be retained only as permitted or required and will no longer be used for ordinary account functionality.
11. Payment Information
Payment transactions may also be processed and independently retained by third-party providers such as:
- PayPal;
- Credit card processors;
- Banks;
- Financial institutions.
Deleting your aJourney account does not automatically delete records independently controlled by these third parties.
Customers may need to contact the relevant provider regarding data held directly by that provider.
12. Social Login Provider Data
Google, Apple, and Meta may independently retain information relating to their own services.
Deleting your aJourney account does not automatically delete your:
- Google account;
- Apple ID;
- Facebook account
or information held independently by those providers.
Their own privacy policies and account settings govern their systems.
13. Backups
Deleted information may temporarily remain in secure backup systems.
Backups are maintained for purposes such as:
- Disaster recovery;
- Security;
- Technical restoration;
- Business continuity.
Information retained solely within backups will generally not be restored for ordinary business use after an account deletion request unless necessary for legitimate recovery, security, or legal purposes.
14. Verification of Requests
To protect users against unauthorized deletion, we may need to verify the identity of the person submitting the request.
Verification may include asking the requester to:
- Send the request from the registered email address;
- Confirm account information;
- Complete another reasonable verification process.
We will not intentionally request more information than reasonably necessary for verification.
15. Processing Time
We aim to process verified account deletion requests within a reasonable period.
The exact processing time may depend on:
- Verification;
- Outstanding purchases;
- Active bookings;
- Legal retention requirements;
- Technical systems involved.
Where applicable law specifies a particular response or completion period, we will comply with the applicable legal requirement.
16. Cancellation of a Deletion Request
If deletion has not yet been completed, you may contact us to ask whether the request can be cancelled.
Once information has been permanently deleted or anonymized, restoration may not be possible.
17. Creating a New Account Later
After deleting your account, you may generally create a new aJourney account in the future, subject to our applicable Terms & Conditions.
A newly created account may not automatically restore:
- Previous purchases;
- Favorites;
- Membership history;
- Saved data;
- Previously deleted information.
18. Marketing Communications
Deleting an account may result in removal from certain communications associated with that account.
You may also independently unsubscribe from marketing communications without deleting your account.
Transactional records may still be retained where required for legal or business purposes.
19. Other Privacy Rights
Account deletion is only one privacy right that may be available to you.
Depending on applicable law, you may also have rights to:
- Access your personal information;
- Correct inaccurate information;
- Restrict certain processing;
- Object to certain processing;
- Withdraw consent;
- Request data portability where applicable.
For more information, please review our Privacy Policy.
20. Facebook User Data Deletion Instructions
If you accessed aJourney through Facebook Login and wish to delete data associated with your aJourney account:
- Contact info@ajourney.app.
- Use the subject “Facebook Data Deletion Request.”
- Provide the email address associated with your aJourney account.
- State that you would like your aJourney account and associated Facebook Login data deleted.
- We may contact you to verify your identity.
- After verification, eligible data will be deleted or anonymized subject to legal retention requirements.
You may also remove aJourney’s authorization from your Facebook account settings. Removing authorization alone may not delete information already stored by aJourney.
21. Questions About Deletion
If you are unsure whether you want your entire account deleted, you may contact us first.
In some cases, a different request may better meet your needs, such as:
- Correcting account information;
- Changing your email address;
- Removing marketing consent;
- Disconnecting a social login provider;
- Requesting information about your data.
22. Relationship With Our Privacy Policy
This Account & User Data Deletion Policy should be read together with our Privacy Policy.
The Privacy Policy provides more information about:
- Information we collect;
- How information is used;
- Service providers;
- Data retention;
- Security;
- International transfers;
- User privacy rights.
23. Changes to This Policy
We may update this Account & User Data Deletion Policy from time to time to reflect changes in:
- Account functionality;
- Mobile applications;
- Authentication methods;
- Legal requirements;
- Data processing systems.
The latest version will be published on this page together with its revision date.
24. Contact Us
To request account or personal data deletion, or to ask questions regarding this Policy, please contact:
PT Awakening Journey Bali
Brand: aJourney
Website: ajourney.app
Country: Indonesia
Account & Data Deletion Requests: info@ajourney.app
Privacy Contact: info@ajourney.app
Business Address:
Jalan Gunung Soputan Nomor 1 A,
Desa/Kelurahan Pemecutan Kelod,
Kec. 80119 Denpasar, Bali, Indonesia
Last Updated: September 10, 2026
