Cookie Policy

This Cookie Policy explains how PT Awakening Journey Bali, operating under the brand aJourney, uses cookies and similar technologies when you visit or use ajourney.app and related aJourney digital services.

This Cookie Policy should be read together with our Privacy Policy and Terms & Conditions.

By using our website, essential cookies required for the operation and security of the website may be placed on your device. Where required by applicable law, non-essential cookies will be used only after you have provided the appropriate consent.

1. Who We Are

The website ajourney.app is operated by:

Legal Company Name: PT Awakening Journey Bali
Brand Name: aJourney
Website: ajourney.app
Country of Registration: Indonesia

Contact Email: info@ajourney.app

Business Address:
Jalan Gunung Soputan Nomor 1 A,
Desa/Kelurahan Pemecutan Kelod,
Kec. 80119 Denpasar, Bali, Indonesia

2. What Are Cookies?

Cookies are small text files that websites may store on your computer, smartphone, tablet, or other device when you visit them.

Cookies allow websites to remember information about your visit and may be used for purposes such as:

  • Keeping you signed in;
  • Maintaining your shopping cart;
  • Remembering your preferences;
  • Processing purchases;
  • Improving website security;
  • Understanding website performance;
  • Measuring website traffic;
  • Providing personalized functionality;
  • Supporting analytics and marketing activities.

Some cookies exist only during your browsing session, while others may remain on your device for a defined period.

3. Similar Technologies

In addition to traditional browser cookies, aJourney and our service providers may use similar technologies where appropriate, including:

  • Local storage;
  • Session storage;
  • Pixels;
  • Tags;
  • Software development kits (SDKs);
  • Device identifiers;
  • Server-side technologies;
  • Analytics technologies;
  • Other comparable technologies.

For simplicity, this Policy may collectively refer to these technologies as “cookies” unless otherwise stated.

4. Types of Cookies We Use

Cookies used through aJourney may fall into the following categories.

4.1 Strictly Necessary Cookies

These cookies are necessary for the website and its essential services to function properly.

They may be used to:

  • Maintain secure sessions;
  • Keep users logged in;
  • Authenticate accounts;
  • Maintain shopping carts;
  • Process checkout steps;
  • Prevent fraud;
  • Protect the website from malicious activity;
  • Remember privacy and cookie choices;
  • Provide purchased content;
  • Maintain essential WooCommerce functionality.

Because these cookies are required to provide services requested by the user or to maintain security and essential functionality, they may not require consent where permitted by applicable law.

Disabling them through your browser may cause parts of aJourney to stop functioning correctly.

5. Functional Cookies

Functional cookies allow us to provide enhanced functionality and remember choices you make.

These may include:

  • Language preferences;
  • Display preferences;
  • Account preferences;
  • Previously selected options;
  • User-interface preferences;
  • Saved settings;
  • Other personalization features.

Depending on applicable law and the nature of the cookie, we may request your consent before using certain functional cookies.

6. WordPress Cookies

aJourney is built using WordPress.

WordPress may use cookies for purposes such as:

  • User authentication;
  • Login sessions;
  • Security;
  • User preferences;
  • Website administration;
  • Comment functionality, where enabled.

Logged-in users may receive additional cookies necessary to maintain their authenticated session.

7. WooCommerce Cookies

aJourney uses WooCommerce to support e-commerce functionality.

WooCommerce may use cookies or similar technologies to:

  • Maintain shopping cart contents;
  • Identify changes to the cart;
  • Support checkout functionality;
  • Maintain customer sessions;
  • Associate shopping activity with a session;
  • Support order processing.

These cookies are generally essential to the operation of the online store.

Without them, functions such as adding products to the cart and completing checkout may not operate correctly.

8. Account and Login Cookies

When you create or access an aJourney account, cookies may be used to:

  • Authenticate your account;
  • Keep you logged in;
  • Maintain your session;
  • Protect against unauthorized access;
  • Remember certain account preferences.

These cookies may remain active until you log out, close your browser, or until the relevant cookie expires, depending on the configuration.

9. Social Login

Where available, aJourney may allow users to register or sign in using:

  • Google Sign-In
  • Sign in with Apple
  • Facebook Login (Meta)

When you choose to use a third-party authentication provider, the provider may use cookies or similar technologies as part of the authentication process.

These technologies are controlled partly or entirely by the relevant provider and may be subject to that provider’s own privacy and cookie policies.

aJourney does not control all cookies or technologies used directly by Google, Apple, or Meta on their own services.

10. Payment Cookies

When you purchase a digital guide, tour, membership, or another product or service, cookies or similar technologies may be used as part of the secure payment process.

These may be associated with:

  • Credit and debit card payment processors;
  • PayPal;
  • Banks;
  • Fraud-prevention systems;
  • Payment authentication systems.

Payment-related technologies may be necessary to:

  • Complete transactions;
  • Authenticate payments;
  • Prevent fraud;
  • Maintain transaction security;
  • Detect suspicious activity.

Some payment-provider cookies may be classified as strictly necessary depending on their function and applicable law.

11. PayPal

Where PayPal is offered as a payment option, PayPal may use cookies and similar technologies when you interact with its payment services.

These technologies may support:

  • Authentication;
  • Transaction processing;
  • Security;
  • Fraud prevention;
  • Account functionality;
  • Payment preferences.

PayPal controls its own cookies and processes information according to its applicable privacy and cookie policies.

12. Analytics Cookies

We may use analytics technologies to understand how visitors interact with aJourney.

Analytics may help us understand information such as:

  • Number of visitors;
  • Pages viewed;
  • Popular guides or destinations;
  • Approximate session duration;
  • General traffic sources;
  • Device categories;
  • Browser types;
  • Website navigation patterns;
  • Technical performance;
  • Errors or crashes.

This information helps us understand how our Services are used and identify areas for improvement.

Where required by applicable law, analytics cookies will be activated only after appropriate consent.

13. Google Analytics and Google Services

aJourney may use services provided by Google, including analytics or other website technologies.

Where enabled, Google technologies may process information such as:

  • Browser information;
  • Device information;
  • IP-related information;
  • Website interactions;
  • Pages visited;
  • Traffic source;
  • Approximate geographic information;
  • Event or conversion information.

Where required by law, non-essential Google analytics or advertising technologies will be activated only after appropriate consent.

Google independently processes certain information in accordance with its own policies.

14. Meta and Facebook Technologies

aJourney may use technologies provided by Meta, including Facebook-related services and, where enabled, the Meta Pixel or similar technologies.

Such technologies may be used to:

  • Measure website visits;
  • Understand advertising performance;
  • Measure conversions;
  • Understand interactions with aJourney;
  • Improve marketing campaigns;
  • Build or measure audiences where legally permitted.

Where required by applicable law, advertising or tracking technologies associated with Meta will not be activated until the user provides appropriate consent.

Meta may independently process information according to its own privacy and cookie policies.

15. Advertising and Marketing Cookies

We may use advertising or marketing technologies to understand the effectiveness of our promotional activities.

These technologies may help us:

  • Measure advertising campaigns;
  • Understand whether an advertisement resulted in a visit or purchase;
  • Measure conversions;
  • Limit repetitive advertising;
  • Understand audience engagement;
  • Provide more relevant marketing where permitted.

Marketing cookies are considered non-essential.

Where required by applicable law, they will be activated only after the user has provided consent.

16. Affiliate and Referral Tracking

aJourney may occasionally use affiliate or referral links.

Where such systems are used, cookies or similar technologies may help identify whether a user reached aJourney or another service through a particular referral link.

Similarly, third-party websites linked from our travel guides may use their own tracking technologies.

Any third-party cookies are subject to the policies of the relevant third party.

17. First-Party and Third-Party Cookies

Cookies used through aJourney may be either first-party or third-party cookies.

First-Party Cookies

First-party cookies are set directly by aJourney or our website infrastructure.

They may support:

  • Login;
  • Shopping cart functionality;
  • Preferences;
  • Security;
  • Account functionality;
  • Website operation.

Third-Party Cookies

Third-party cookies may be set by external service providers integrated with our website.

Examples may include:

  • Payment providers;
  • Analytics providers;
  • Authentication providers;
  • Advertising platforms;
  • Security services;
  • Embedded content providers.

Third parties may independently determine how information collected through their technologies is processed.

18. Session and Persistent Cookies

aJourney may use both session and persistent cookies.

Session Cookies

Session cookies generally expire when you close your browser or when the relevant session ends.

They are commonly used for temporary functionality such as maintaining a shopping session.

Persistent Cookies

Persistent cookies remain on your device for a defined period or until deleted.

They may be used to remember:

  • Login status;
  • Preferences;
  • Consent choices;
  • Analytics identifiers;
  • Other permitted settings.

The exact lifespan depends on the purpose and configuration of the relevant cookie.

19. Cookie Consent

Where required by applicable law, aJourney will provide users with a mechanism to manage non-essential cookies.

The cookie consent interface may allow you to:

  • Accept all optional cookies;
  • Reject non-essential cookies;
  • Select specific cookie categories;
  • Change your preferences later.

Strictly necessary cookies may continue to operate because they are required to provide essential website functionality.

20. Withdrawing or Changing Your Consent

Where cookie processing is based on consent, you may withdraw or change that consent.

Where available, you can do this through the Cookie Settings or similar privacy control provided on ajourney.app.

Withdrawing consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

Your updated preferences will apply to future use of non-essential cookies, subject to technical limitations.

21. Browser Cookie Controls

Most browsers allow users to control cookies through browser settings.

Depending on your browser, you may be able to:

  • View cookies;
  • Delete cookies;
  • Block cookies;
  • Block third-party cookies;
  • Clear site data;
  • Configure cookie permissions.

Blocking all cookies may prevent some aJourney features from functioning correctly.

For example, you may experience problems with:

  • Login;
  • Shopping carts;
  • Checkout;
  • Account sessions;
  • Purchased content access;
  • Saved preferences.

22. Mobile Applications

If aJourney is made available as a mobile application, traditional browser cookies may not always be used in the same manner.

Instead, the application may use technologies such as:

  • Local storage;
  • Secure device storage;
  • SDKs;
  • Application identifiers;
  • Authentication tokens;
  • Analytics technologies;
  • Notification identifiers.

Where required, permissions or consent will be requested for non-essential tracking or device functionality.

Information about mobile application data processing is also provided in our Privacy Policy.

23. Do Not Track and Similar Signals

Some browsers or devices provide privacy signals such as “Do Not Track” or other preference mechanisms.

The technical standards and legal requirements relating to such signals may vary by jurisdiction and technology.

Where legally required and technically applicable, we will take appropriate steps to recognize supported privacy preference mechanisms.

24. Cookie Retention

Cookies are retained for different periods depending on their purpose.

Some cookies expire:

  • When the browser is closed;
  • When the user logs out;
  • After a short session period.

Others may remain for a longer predefined period.

We aim to retain cookie-derived information only for as long as reasonably necessary for the purpose for which it is used, subject to applicable legal requirements.

25. Personal Data Collected Through Cookies

Some cookie information may constitute personal data or may become personal data when combined with other information.

Where this occurs, such information is processed in accordance with our Privacy Policy and applicable data protection requirements.

Depending on the technology, this may include:

  • IP address;
  • Device identifiers;
  • Account identifiers;
  • Browser information;
  • Usage information;
  • Approximate location;
  • Transaction-related identifiers.

26. International Data Processing

Some third-party technology providers used by aJourney may process information in countries other than Indonesia or the country where you are located.

Where applicable, international transfers of personal information are handled in accordance with our Privacy Policy and applicable legal requirements.

27. Updates to Our Cookie Technologies

The technologies used on aJourney may change as we:

  • Add new website functionality;
  • Introduce the aJourney mobile application;
  • Change payment providers;
  • Introduce new analytics systems;
  • Add marketing platforms;
  • Improve security;
  • Add new account functionality.

For this reason, the specific cookies and technologies used may change over time.

Where appropriate, our cookie management system may provide more detailed and current information about individual cookies.

28. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in:

  • Our website;
  • Mobile application;
  • Technology;
  • Legal requirements;
  • Analytics providers;
  • Payment systems;
  • Authentication services;
  • Advertising services.

The current version will be published on this page together with its latest revision date.

29. Relationship With Our Privacy Policy

This Cookie Policy forms part of aJourney’s broader privacy framework.

For more information about:

  • What personal information we collect;
  • Why we process it;
  • Who we share it with;
  • How long we retain it;
  • International transfers;
  • Your privacy rights;
  • Account and data deletion;

please review our Privacy Policy.

30. Contact Us

If you have questions about cookies, tracking technologies, privacy, or your preferences, please contact:

PT Awakening Journey Bali
Brand: aJourney
Website: ajourney.app
Country: Indonesia

Privacy & Customer Support: info@ajourney.app

Business Address:
Jalan Gunung Soputan Nomor 1 A,
Desa/Kelurahan Pemecutan Kelod,
Kec. 80119 Denpasar, Bali, Indonesia

Last Updated: September 10, 2026