Privacy Policy
At aJourney, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how PT Awakening Journey Bali, operating under the brand aJourney, collects, uses, stores, shares, and protects personal information when you use our website, digital travel guides, tour booking services, user accounts, mobile applications, and other services.
This Privacy Policy applies to ajourney.app and, where applicable, the aJourney mobile application and related digital services.
By using our Services, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
The data controller responsible for the processing of personal information through aJourney is:
Legal Company Name: PT Awakening Journey Bali
Brand Name: aJourney
Website: ajourney.app
Country of Registration: Indonesia
Contact Email: info@ajourney.app
Business Address:
Jalan Gunung Soputan Nomor 1 A,
Desa/Kelurahan Pemecutan Kelod,
Kec. 80119 Denpasar, Bali, Indonesia
For privacy-related questions or requests, please contact:
Email: info@ajourney.app
2. Information We Collect
Depending on how you interact with aJourney, we may collect different types of personal information.
2.1 Account Information
When you create an account, we may collect:
- First and last name
- Email address
- Username
- Account credentials
- Account preferences
- Account creation and login information
Passwords are handled through our authentication systems and are not intended to be accessible to our staff in readable form.
2.2 Social Login Information
Where available, you may choose to register or sign in using third-party authentication providers such as:
- Apple
- Facebook (Meta)
When you use a third-party login service, we may receive information permitted by you and the relevant provider, such as your:
- Name
- Email address
- Unique account identifier
- Profile picture, where made available and authorized
- Other limited profile information made available through the authentication service
We do not receive or have access to your Google, Apple, or Facebook password.
The exact information shared with aJourney depends on the authentication provider, the permissions you grant, and your privacy settings with that provider.
Third-party authentication providers may independently process information in accordance with their own privacy policies and terms.
2.3 Purchase and Order Information
When you purchase a digital guide, membership, tour, or another product or service, we may collect:
- Name
- Email address
- Billing information
- Country
- Order number
- Products or services purchased
- Transaction amount
- Currency
- Payment status
- Date and time of purchase
- Coupon or promotional information
- Relevant transaction identifiers
2.4 Payment Information
Payments may be processed by third-party payment providers, including credit/debit card processors and PayPal.
When payment is processed by an external payment provider, your complete credit or debit card details may be transmitted directly to that provider rather than stored by aJourney.
We may receive limited information relating to the transaction, such as:
- Payment status
- Payment method
- Transaction identifier
- Last digits or limited card information where provided by the processor
- Billing information
- Refund or dispute information
Payment providers process your payment information according to their own privacy and security policies.
2.5 Tour Booking Information
When you book a tour or travel experience, we may collect information necessary to organize and provide the service, including:
- Name
- Contact details
- Number of participants
- Tour date
- Selected tour or experience
- Booking preferences
- Special requests
- Relevant logistical information
Where necessary for a particular activity, we may request additional information needed to safely or properly provide the service.
Please do not provide sensitive personal information unless it is genuinely necessary for your booking or specifically requested.
2.6 Digital Guide and Membership Activity
When you use purchased digital guides or members-only content, we may collect information relating to:
- Guides purchased
- Content accessible through your account
- Membership status
- Favorites or saved content
- Recently accessed content
- Account activity
- Access history
- Feature usage
This information may be used to provide your account functionality, synchronize your content, maintain access rights, and improve the user experience.
2.7 Communications
If you contact us by email, contact form, customer support, or another communication channel, we may collect:
- Your name
- Email address
- Message content
- Order or booking number
- Attachments you provide
- Communication history
We use this information to respond to your request and provide customer support.
2.8 Technical and Device Information
When you use our website or application, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Language
- Approximate geographic location derived from IP address
- Referring website
- Pages viewed
- Date and time of access
- Session information
- Device or application identifiers
- Error and diagnostic information
This information may be collected through server logs, cookies, analytics technologies, security systems, and similar technologies.
3. How We Use Your Information
We may use personal information to:
- Create and manage user accounts
- Authenticate users
- Enable Google, Apple, or Facebook login
- Process orders and payments
- Deliver purchased digital guides
- Manage memberships
- Process and manage tour bookings
- Send booking and order confirmations
- Provide customer support
- Maintain favorites and saved content
- Synchronize account information across supported devices
- Prevent fraud and unauthorized transactions
- Protect our website, application, users, and systems
- Diagnose technical problems
- Improve our website, application, guides, and Services
- Understand how users interact with our Services
- Communicate important service information
- Process cancellations and refunds
- Maintain financial and transaction records
- Comply with legal, tax, accounting, and regulatory obligations
- Establish, exercise, or defend legal claims
- Send marketing communications where permitted by law and, where required, with your consent
We do not use personal information for purposes incompatible with the reason it was collected unless permitted or required by applicable law.
4. Legal Bases for Processing
Depending on your location and applicable law, we may process personal information on one or more of the following grounds.
Contractual Necessity
Processing may be necessary to provide products or services you request, including:
- Creating your account
- Processing purchases
- Providing digital guides
- Managing memberships
- Processing tour bookings
- Providing customer support relating to your purchase
Legitimate Interests
We may process information where reasonably necessary for legitimate business interests, including:
- Preventing fraud
- Protecting our systems
- Improving our Services
- Understanding service performance
- Maintaining business records
- Providing customer support
Where required, we balance these interests against your privacy rights.
Consent
Where required by applicable law, we may request your consent for activities such as:
- Non-essential cookies
- Certain analytics technologies
- Advertising technologies
- Marketing communications
You may withdraw your consent where applicable.
Legal Obligations
We may process and retain information where necessary to comply with legal, regulatory, accounting, tax, or law-enforcement obligations.
5. WordPress, WooCommerce and E-Commerce Services
aJourney uses an e-commerce system based on WordPress and WooCommerce.
Information relating to accounts, orders, digital products, bookings, memberships, and transactions may therefore be processed through our WordPress and WooCommerce infrastructure.
Such information may include:
- Customer account details
- Order information
- Billing details
- Product access information
- Membership information
- Transaction records
- Order notes
- Refund information
Access to this information is limited according to operational requirements and applicable security controls.
6. Google, Apple and Facebook Sign-In
Where available, aJourney may allow users to create or access their account using:
- Google Sign-In
- Sign in with Apple
- Facebook Login (Meta)
When you choose one of these authentication methods, the relevant provider authenticates your identity and may provide aJourney with limited account information that you have authorized it to share.
Depending on the provider and your settings, this information may include:
- Your name
- Email address
- Unique account identifier
- Profile picture
- Other limited profile information authorized by you
aJourney does not receive or store your Google, Apple, or Facebook password.
The authentication provider may also independently process information about your use of its login service in accordance with its own privacy policy.
Using social login does not give aJourney unrestricted access to your Google, Apple, or Facebook account. We receive only the information made available through the authentication process and applicable permissions.
Where supported by the relevant provider, you may manage or revoke aJourney’s access through your Google, Apple, or Facebook account settings.
Revoking a social login connection does not necessarily delete your aJourney account or information already lawfully retained by aJourney.
If you wish to delete your aJourney account and associated personal information, please follow the procedures described in the Account and Data Deletion section of this Privacy Policy.
7. Payment Providers
We may use external payment providers to securely process transactions.
These providers may include:
- PayPal
- Credit and debit card payment processors
- Banks and financial institutions
- Other payment providers displayed during checkout
Payment providers may collect and process personal and financial information independently in accordance with their own privacy policies.
aJourney does not intend to store complete credit or debit card numbers when transactions are processed directly by an authorized payment provider.
8. Cookies and Similar Technologies
We may use cookies and similar technologies to:
- Keep users logged in
- Maintain shopping cart functionality
- Remember preferences
- Secure accounts
- Prevent fraud
- Understand website usage
- Measure performance
- Improve our Services
- Support analytics
- Provide marketing functionality where permitted
Some cookies are essential for the operation of the website and cannot reasonably be disabled without affecting functionality.
Other cookies, including certain analytics or advertising cookies, may require your consent depending on applicable law.
Detailed information is provided in our separate Cookie Policy.
9. Analytics
We may use analytics services to understand how visitors use aJourney.
Analytics information may include:
- Pages visited
- Session duration
- General traffic source
- Device and browser information
- Approximate location
- Interactions with website features
Where required by applicable law, non-essential analytics technologies will be activated only after appropriate consent.
Analytics providers may process information according to their own privacy policies.
10. Marketing Communications
Where permitted, we may send you information about:
- New travel guides
- New destinations
- Tours and experiences
- Special offers
- New aJourney features
- Relevant travel content
Where consent is legally required, we will send marketing communications only after obtaining the necessary consent.
You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the message or by contacting us.
Unsubscribing from marketing does not prevent us from sending transactional or service-related communications, such as order confirmations, booking information, security notifications, or important account messages.
11. When We Share Personal Information
We do not sell personal information simply for monetary payment.
We may share information with trusted third parties where reasonably necessary to operate our Services.
These may include:
- Website hosting providers
- Cloud infrastructure providers
- Payment processors
- PayPal
- Banks and financial institutions
- Authentication providers such as Google, Apple, and Facebook (Meta)
- Email service providers
- Customer support providers
- Analytics providers
- Security and fraud prevention providers
- Tour guides
- Transportation providers
- Activity operators
- Restaurants, venues, or other suppliers involved in a booked experience
- Professional advisers such as accountants, auditors, or legal advisers
- Government or regulatory authorities where legally required
We seek to limit information shared with service providers to what is reasonably necessary for the relevant purpose.
12. Tour Providers and Local Partners
Certain tours and experiences may require us to share limited booking information with guides, drivers, venues, activity operators, restaurants, or other local partners.
For example, a guide or transportation provider may need your:
- Name
- Number of participants
- Booking date
- Meeting information
- Relevant booking requirements
We do not provide unrelated account or payment information to tour providers unless necessary or legally required.
13. International Data Transfers
aJourney serves international travelers and may use service providers located in different countries.
As a result, personal information may be processed or stored outside your country of residence.
Where required by applicable law, we take reasonable steps to ensure that international transfers of personal information are subject to appropriate safeguards.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.
Retention periods may vary depending on the type of information.
For example, certain:
- Order records
- Payment records
- Invoices
- Tax records
- Booking records
- Refund records
may need to be retained for legal, accounting, tax, fraud-prevention, or dispute-resolution purposes even after an account is closed.
Information that is no longer required will be deleted, anonymized, or otherwise handled in accordance with applicable requirements and our operational procedures.
15. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
These measures may include:
- Secure encrypted connections
- Access controls
- Secure authentication
- Software and security updates
- Monitoring
- Backups
- Security measures provided by our hosting partners
- Security measures provided by our payment providers
However, no internet-based system can guarantee absolute security.
Users are also responsible for protecting their account credentials and should not share passwords or account access with unauthorized persons.
16. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request restriction of certain processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request information about how your data is processed
- Request a copy or portability of certain data where applicable
- Opt out of marketing communications
- Lodge a complaint with an appropriate data protection or regulatory authority
These rights are not absolute and may be subject to legal exceptions.
To exercise a privacy right, contact:
We may need to verify your identity before completing certain requests.
17. Account and Data Deletion
Users may request deletion of their aJourney account and associated personal information by contacting:
Where account deletion functionality is available directly through the website or mobile application, users may also submit their request using that functionality.
Users who registered or signed in through Google, Apple, or Facebook (Meta) may also revoke aJourney’s access through the privacy, security, or connected-app settings provided by the relevant authentication provider.
Please note that disconnecting aJourney from Google, Apple, or Facebook does not by itself necessarily delete your aJourney account or all personal information held by us.
To request deletion of your aJourney account and associated personal information, please contact info@ajourney.app or use the account deletion functionality made available through our Services.
After receiving a valid deletion request, we will delete or anonymize personal information that is no longer required, subject to information we are legally permitted or required to retain.
For example, transaction, tax, accounting, fraud-prevention, or legal records may need to be retained for a legally required period.
Deleting an account may result in loss of access to purchased content, saved favorites, membership features, and other account-dependent functionality, subject to applicable consumer rights and contractual obligations.
18. Children’s Privacy
aJourney is not designed to knowingly collect personal information directly from young children without appropriate authorization.
Where minors participate in tours or travel experiences, booking information may be provided by a parent, guardian, or other authorized adult.
If you believe that a child has provided personal information to us improperly, please contact us at info@ajourney.app.
19. Third-Party Websites and Services
aJourney may contain links to third-party websites, applications, booking services, restaurants, hotels, attractions, or other businesses.
We are not responsible for the privacy practices of independent third parties.
We encourage users to review the privacy policies of third-party services before providing personal information to them.
20. Mobile Application Privacy
If aJourney is made available as a mobile application, the application may process information necessary to provide its features.
Depending on the functionality enabled, this may include:
- Account authentication
- Purchased guide access
- Favorites and saved content
- Notifications
- Application usage information
- Device information
- Crash and diagnostic information
If future versions of the application request access to additional device features, such as precise location, camera, photos, or other permissions, appropriate permission will be requested through the device or application where required.
We will not intentionally request device permissions that are unnecessary for the relevant functionality.
21. Location Information
aJourney provides destination-based travel information.
We may use general location information derived from technical data, such as an IP address, for purposes including security, analytics, localization, and improving the relevance of our Services.
If a future version of the aJourney application offers features requiring precise device location, we will request the appropriate device permission before accessing such information where required.
Users can generally manage location permissions through their device settings.
22. Business Transfers
If PT Awakening Journey Bali undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, personal information may be transferred as part of that transaction where permitted by applicable law.
Any successor handling such information will remain subject to applicable privacy obligations.
23. Legal Disclosure
We may disclose personal information where we reasonably believe disclosure is necessary to:
- Comply with applicable law
- Respond to a valid legal request
- Comply with a court order
- Cooperate with lawful regulatory or governmental requests
- Investigate suspected fraud
- Protect the security of our Services
- Protect the rights, property, or safety of aJourney, our customers, or others
- Establish, exercise, or defend legal claims
24. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our Services
- Technology
- Payment providers
- Website or application functionality
- Business operations
- Legal or regulatory requirements
Last Updated: September 10, 2026
