Terms & Conditions
Welcome to aJourney.
These Terms & Conditions (“Terms”) govern your access to and use of the aJourney website, digital travel guides, tour booking services, membership features, applications, and other products and services provided through ajourney.app (collectively, the “Services”).
aJourney is a brand operated by PT Awakening Journey Bali, a company registered in Indonesia.
By accessing our website, creating an account, purchasing a digital guide, booking a tour, or otherwise using our Services, you acknowledge that you have read, understood, and agreed to these Terms.
If you do not agree with these Terms, please do not use our Services.
1. Company Information
The Services available through aJourney are operated by:
Legal Company Name: PT Awakening Journey Bali
Brand Name: aJourney
Website: ajourney.app
Country of Registration: Indonesia
For customer service, booking assistance, legal inquiries, or privacy-related requests, please contact us through the contact information provided on our website.
2. About aJourney
aJourney provides travel-related products and services, including but not limited to:
- Digital destination and travel guides
- Travel recommendations and informational content
- Access to premium or members-only content
- Day tours and travel experiences
- Cultural, nature, wellness, and other travel activities
- Other travel-related products and services that may be introduced from time to time
Certain Services may be provided directly by PT Awakening Journey Bali, while certain components of tours or travel experiences may involve local guides, transportation providers, venues, restaurants, activity providers, or other third-party service providers.
3. User Accounts
Certain features of aJourney may require you to create an account.
You agree to provide accurate, complete, and current information when creating and maintaining your account.
You are responsible for maintaining the confidentiality of your account credentials and for activities performed through your account.
Where available, you may also be able to create or access your account using third-party authentication services such as Google or Apple.
You must notify us promptly if you believe that your account has been accessed or used without authorization.
We reserve the right to suspend or terminate accounts that are used fraudulently, unlawfully, or in violation of these Terms.
4. Eligibility
You must have the legal capacity to enter into a binding agreement in your country of residence to make purchases or bookings through aJourney.
If a booking or purchase is made on behalf of another person, the person making the transaction represents that they are authorized to accept these Terms on behalf of all relevant participants.
Additional age restrictions may apply to particular tours, activities, or services and will be stated on the relevant product or booking page where applicable.
5. Digital Travel Guides
Digital guides and other digital content purchased through aJourney are provided for your personal, non-commercial use.
Purchasing digital content gives you a limited, personal, non-exclusive, non-transferable right to access and use that content.
Unless expressly authorized by us, you may not:
- Copy or reproduce substantial portions of our guides;
- Redistribute or resell the content;
- Share paid access with other users;
- Publish the content on another website, application, social media account, or platform;
- Create derivative commercial products from our content;
- Circumvent access controls or security measures.
All intellectual property rights remain with PT Awakening Journey Bali and/or the applicable rights holders.
6. Accuracy of Travel Information
We make reasonable efforts to keep aJourney travel guides and recommendations useful and accurate.
However, travel conditions can change without notice.
Opening hours, entrance fees, transportation schedules, visa requirements, local regulations, prices, weather conditions, accessibility, restaurant operations, attractions, and other travel-related information may change after publication.
Users are therefore responsible for verifying critical information before making travel decisions.
aJourney does not guarantee that every piece of travel information will remain continuously accurate or available.
7. Tour Bookings
Tours and experiences available through aJourney may have specific conditions relating to:
- Meeting points
- Starting and finishing times
- Minimum or maximum participant numbers
- Age requirements
- Physical requirements
- Included and excluded services
- Transportation
- Meals
- Entrance fees
- Weather conditions
- Clothing requirements
- Cancellation deadlines
These details will be displayed on the applicable tour page or booking confirmation and form part of your agreement with us.
Customers are responsible for reviewing these details before completing a booking.
8. Prices
Prices are displayed on the relevant product, guide, membership, or tour page.
Unless otherwise stated, the price shown during checkout is the price applicable to your purchase at the time the order is placed.
Prices may be displayed in different currencies depending on the website configuration, payment provider, or customer’s location.
Currency conversion charges or foreign transaction fees imposed by your bank, card issuer, PayPal, or another payment provider are outside our control.
We reserve the right to change future prices at any time. Price changes do not normally affect completed and confirmed purchases.
9. Payments
Payments may be processed through third-party payment providers, including credit/debit card processors and PayPal.
By submitting payment information, you authorize the relevant payment provider to process the transaction.
aJourney may not directly receive or store your complete payment card details when payment information is processed securely by an authorized third-party payment provider.
Additional terms imposed by the relevant payment provider may apply to your transaction.
A purchase or booking is considered confirmed only after successful payment and confirmation by aJourney or the relevant payment system.
10. Failed or Suspicious Transactions
We reserve the right to refuse, cancel, or review transactions where we reasonably suspect:
- Fraud;
- Unauthorized payment activity;
- Incorrect pricing caused by a technical error;
- Abuse of promotional offers;
- Chargeback abuse;
- Account misuse; or
- Other unlawful or suspicious activity.
Where a legitimate payment has been cancelled by us and no service or digital content has been supplied, the applicable payment will be refunded in accordance with our policies and applicable law.
11. Cancellations and Refunds
Different cancellation and refund conditions apply to digital products and tour bookings.
Digital products may become immediately accessible after purchase. Because of the nature of digital content, refund eligibility may be limited once access has been provided, downloaded, viewed, or otherwise substantially used, subject always to applicable consumer protection law.
Tour cancellations depend on factors such as the cancellation date, tour conditions, supplier commitments, and the terms displayed at the time of booking.
Full details are provided in our Cancellation & Refund Policy, which forms part of these Terms.
Where a product-specific cancellation policy is displayed before checkout, that policy also forms part of the applicable transaction.
12. Tour Changes and Cancellations by aJourney
Occasionally, circumstances outside our reasonable control may require us to modify a tour itinerary, timing, transportation arrangement, guide, venue, or activity.
Examples may include:
- Severe weather;
- Natural disasters;
- Road closures;
- Temple or attraction closures;
- Government restrictions;
- Safety concerns;
- Local ceremonies;
- Operational problems;
- Events outside our reasonable control.
Where reasonably possible, we will provide an equivalent or suitable alternative.
If we cancel a tour entirely and no suitable alternative is provided, customers will normally be offered a rescheduled date, account credit, or refund, subject to the applicable booking conditions and law.
13. Participant Responsibilities
Participants are responsible for:
- Arriving at the stated meeting point on time;
- Providing accurate booking information;
- Following reasonable instructions from guides and activity providers;
- Respecting local laws, customs, religious sites, communities, and environments;
- Informing us of relevant accessibility or participation requirements where appropriate;
- Ensuring that they possess appropriate travel documents, visas, insurance, and permissions.
We may refuse participation where a person’s behavior creates a reasonable safety risk, seriously disrupts the experience of other participants, or violates applicable laws or venue requirements.
14. Travel and Activity Risks
Travel and outdoor activities inherently involve certain risks.
Depending on the activity, these may include uneven terrain, traffic, weather, waterfalls, rivers, swimming, stairs, wildlife, physical exertion, or other environmental conditions.
Customers are responsible for considering whether an activity is appropriate for their personal circumstances.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
15. Third-Party Services
Our guides and Services may contain references or links to third-party businesses, including hotels, restaurants, attractions, transportation providers, booking platforms, and other travel services.
Unless expressly stated otherwise, these third parties operate independently from aJourney.
Their prices, availability, quality, policies, and services are outside our direct control.
Any transaction made directly between you and a third party is subject to that third party’s terms and policies.
16. Intellectual Property
The aJourney brand, website, travel guides, written content, photographs, graphics, videos, databases, designs, logos, and other original materials are protected by applicable intellectual property laws.
Unless otherwise stated, these materials are owned by or licensed to PT Awakening Journey Bali.
No content may be commercially reproduced, redistributed, republished, sold, or exploited without prior written authorization.
17. User Conduct
You agree not to use aJourney to:
- Violate applicable laws;
- Commit fraud;
- Attempt unauthorized access to accounts or systems;
- Interfere with website security;
- Scrape or systematically extract protected paid content;
- Redistribute purchased digital guides;
- Upload malicious software or code;
- Misuse another person’s account;
- Infringe intellectual property rights.
We may restrict or terminate access where these conditions are violated.
18. Promotions and Discount Codes
Promotional codes, discounts, credits, and special offers may be subject to additional conditions.
Unless otherwise stated, promotional offers:
- Cannot be exchanged for cash;
- Cannot be combined with other offers;
- May have an expiration date;
- May apply only to selected products or services.
We reserve the right to cancel promotions affected by fraud, misuse, or technical errors.
19. Privacy and Personal Data
We process personal information in accordance with our Privacy Policy and applicable data protection requirements.
Information may be processed where necessary to:
- Create and maintain accounts;
- Process purchases;
- Manage bookings;
- Provide purchased content;
- Communicate with customers;
- Prevent fraud;
- Provide customer support;
- Meet legal obligations;
- Improve our Services.
Please review our Privacy Policy for detailed information about how personal data is collected, used, stored, shared, and protected.
20. Cookies
aJourney may use cookies and similar technologies for website functionality, authentication, analytics, security, preferences, and other permitted purposes.
Additional information is available in our Cookie Policy.
Where legally required, users will be provided with appropriate cookie choices or consent controls.
21. Service Availability
We aim to keep the aJourney website and digital services available reliably.
However, uninterrupted access cannot be guaranteed.
Temporary interruptions may occur because of maintenance, hosting issues, updates, internet outages, security incidents, payment-provider outages, or circumstances outside our reasonable control.
22. Limitation of Liability
To the maximum extent permitted by applicable law, PT Awakening Journey Bali shall not be liable for indirect, incidental, special, or consequential losses arising solely from circumstances outside our reasonable control.
Nothing in these Terms is intended to exclude any consumer rights or liability that cannot legally be excluded or limited.
23. Force Majeure
We shall not be responsible for failure or delay in performing obligations where caused by events reasonably beyond our control, including natural disasters, volcanic activity, earthquakes, severe weather, epidemics, government restrictions, civil disturbances, transportation disruption, closures, or similar events.
Where such circumstances affect a tour or service, we will make reasonable efforts to provide an appropriate alternative or solution in accordance with applicable law and the relevant booking conditions.
24. Complaints and Customer Support
If you experience a problem with a purchase, digital product, booking, or tour, please contact us directly so that we can investigate and attempt to resolve the matter.
Please provide your name, email address, order or booking number, and a clear description of the issue.
We encourage customers to contact us before initiating a payment dispute or chargeback so that we have an opportunity to resolve legitimate concerns.
25. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business operations, technology, payment methods, or legal requirements.
The current version will always be published on this page together with its latest revision date.
Changes will apply prospectively unless otherwise required by law.
26. Governing Law
These Terms and the Services provided by PT Awakening Journey Bali are governed by the applicable laws of the Republic of Indonesia, without prejudice to mandatory consumer protection rights that may apply to customers in their country of residence.
Where possible, disputes should first be addressed through good-faith communication between the customer and PT Awakening Journey Bali.
Any dispute that cannot be resolved amicably shall be handled in accordance with applicable law and the competent dispute-resolution forum.
27. Contact
For questions concerning these Terms, your account, a purchase, or a booking, please contact:
PT Awakening Journey Bali
Brand: aJourney
Website: ajourney.app
Country: Indonesia
Customer Support: info@ajourney.app
Legal & Privacy: info@ajourney.app
Business Address: Jalan Gunung Soputan Nomor 1 A,
Desa/Kelurahan Pemecutan Kelod,
Kec. 80119 Denpasar, Bali, Indonesia
Last Updated: September 10, 2026
